TEMPLATE: this is a starting point, not legal advice. Fill in the bracketed details and have it reviewed by a lawyer before launch.
1. Agreement to Terms
These Terms of Service ("Terms") govern your access to and use of https://crawled.agency (the "Website"), operated by [Company legal name] ("CRAWLED", "we", "our" or "us"). By using the Website you agree to these Terms. If you do not agree, please do not use the Website.
2. Our Services
CRAWLED provides search engine optimization (SEO), Answer Engine Optimization (AEO), content, digital PR and related marketing services. Paid engagements are governed by a separate written agreement, such as a Master Services Agreement and Statement of Work ("Client Agreement"). If a Client Agreement conflicts with these Terms, the Client Agreement prevails.
3. No Guaranteed Results
Search engines and AI platforms such as Google, ChatGPT, Perplexity and Gemini control their own rankings, answers and citations, and change them frequently. While we work to improve your visibility, we do not guarantee any specific ranking, traffic, citation, lead or revenue outcome. Case studies and figures on the Website describe individual client results and are not a promise of future performance.
4. Use of the Website
You agree not to:
- Use the Website for any unlawful purpose or in violation of these Terms
- Attempt to gain unauthorized access to the Website or its systems
- Interfere with the Website's operation, including through automated scraping that degrades performance
- Submit false information through our forms or booking tools
5. Intellectual Property
The Website and its content, including text, graphics, logos and design, are owned by or licensed to CRAWLED and are protected by intellectual property laws. Third-party trademarks and logos (including those of search engines and AI platforms) belong to their respective owners and are used for identification only; their use does not imply endorsement. Ownership of work produced for clients is set out in the relevant Client Agreement.
6. Bookings and Communications
Booking a strategy call does not create a client relationship or any obligation to purchase. We may reschedule or decline calls at our discretion. By submitting a form, you agree that we may contact you about your enquiry.
7. Third-Party Links and Tools
The Website may link to or embed third-party websites and tools. We are not responsible for their content, policies or practices.
8. Disclaimers
The Website and its content are provided "as is" and "as available" for general information. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.
9. Limitation of Liability
To the fullest extent permitted by law, CRAWLED will not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits, revenue, data or goodwill, arising from your use of the Website. Our total liability for any claim relating to the Website will not exceed [USD 100].
10. Indemnification
You agree to indemnify and hold CRAWLED harmless from any claims, damages and expenses arising from your misuse of the Website or violation of these Terms.
11. Governing Law
These Terms are governed by the laws of [jurisdiction], without regard to conflict-of-law rules. Any disputes will be resolved in the courts of [venue], unless a Client Agreement specifies otherwise.
12. Changes to These Terms
We may update these Terms from time to time. Continued use of the Website after changes take effect means you accept the revised Terms.
13. Contact
Questions about these Terms? Email legal@crawled.agency.